Environmental and Economic Resource Centre

Home / Join us

Job Openings

Information, Communication and Technology Officer

About EERC

Environmental and Economic Resource Centre (EERC) is an international research-based NGO that works with a network of local and international partners to catalyse and develop inclusive agriculture, sustainable livelihoods, natural resource conservation, and environmental management in Africa. EERC undertakes research and capacity building to develop scalable technologies and innovative practices with real impact on poverty reduction, food security, ecosystem health, conservation, and livelihood development.

Job Summary:

You will coordinate and deliver various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support all EERC programs. You will provide responsive, professional service and technical support to EERC staffs and entire office environment to ensure efficient operation and use of EERC information sharing, communication, and collaboration technologies.

Job Responsibilities:

  • Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
  • Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to EERC data and information.
  • Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff(s).
  • Provide input to budget for ICT related expenses.
  • Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet EERC service requirements.
  • Support capacity building initiatives, remotely or on-site, to staffs to ensure efficient and consistent adoption and use of ICT applications.
  • Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.

Required Qualification

Typical Background, Experience & Requirements:

Education and Experience

  • BSc in Computer Science, ICT or other related field of study
  • 3 years of relevant experience work experience in a position with similar responsibilities.
  • Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
  • Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
  • Demonstrated capacity in management of network/server software and hardware devices and platforms.
  • Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
  • Experience with ITSM and systems management tools preferred.

 

Personal Skills

  • Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
  • Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
  • Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
  • Able to maintain confidential information.
  • Proactive, resourceful, solutions-oriented and results-oriented.
  • Basic understanding of business analysis concepts and best practice.
  • Demonstrated experience building ICT capacity with professional staff.

 

Language: English and Yoruba

 

Key Working Relationships:

Supervisory: Not applicable

Internal: All EERC staffs, Interns, NYSCs, members of EERC ICT community, and owners of EERC management systems, specifically, Program Managers and Finance and Administration officers.

 

External:  EERC partners; Government agencies and ICT services providers.

More Info.

Opening date: 2020-11-08
Closing date: 2020-11-30
Location: Abeokuta, Ogun state, Nigeria